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The title of Best Airport in Asia Pacific gone to Seoul Incheon Airport for a record 7th straight year.
Commenting on their success, Mr. CW Lee, President & CEO, Incheon Airport said “ACI’s Airport Service Quality programme has been raising the airport service standard around the world and providing great opportunities to learn best practices among airports. Incheon airport is proud to actively participate in the Programme as Best Airport Worldwide”.
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The key element of the remarkable success of Incheon was well-concerted collaboration among a large number of airport employees which is the underpinning force behind the superb services. It also cannot be achieved without continuous support from the central government.
With the state-of-the-art airport facilities, Incheon enhances passengers' satisfaction by offering seamless connecting services. Its cutting-edge information technology allows passengers to enjoy its unique cultural experiences as benefits from fast arrival and departure services. With the introduction of culture and art programs in line with its vision of Cultureport, museums and Traditional Cultural Experience Centres are situated to offer year-round cultural performances.
At the same time, it continues to improve its comprehensive customer satisfaction strategies striving continuously to identify areas for the further improvement together with various agencies and airport business partners. Incheon Airport will continue to offer unique, differentiated services to live up to its position as Best Airport in the world.
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Second place in Asia Pacific was awarded to Singapore Changi Airport.
“We are honoured to receive this award and would like to thank the Airports Council International as well as the passengers who have participated in the survey” commented Mr. Foo Sek Min, Executive Vice President, Airport Management. “We are grateful for the support and will continue to improve and deliver a first class airport experience and maintain Changi’s service excellence. I would also like to thank the nearly 30,000 staff and partners in the Changi Community who have consistently rose to the occasion to make a difference for our customers. This award is a testament to their hard work and tireless efforts in delivering a memorable Changi Experience.”
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Singapore Changi Airport opened its doors in July 1981. Today, Changi is not only a major gateway to Asia; it is also one of the most-awarded and busiest international airports in the world.
Efficiency, safety, security and service excellence are the essential pillars of a world-class airport and these qualities will continue to be the hallmarks of Changi Airport. The Airport takes pride in providing good customer service and strong capabilities to create exceptional journeys that deliver a memorable airport experience. At the heart of Changi’s success is what is known as the Changi Experience, which is about putting its passengers first and at the heart of everything it does.
Changi Airport will continue to adopt a proactive policy of building in anticipation of future traffic demand and providing ample capacity to cater to passengers and airlines’ growth. The airport has been constantly upgrading its existing facilities to maintain its competitive edge as an attractive airport for travellers and as an efficient operating environment for airlines. From a single terminal in its formative years, Changi Airport now operates four terminals – Terminals 1, 2 and 3, as well as the Budget Terminal.
Passengers can look forward to an enhanced airport experience at the rejuvenated Changi Terminal 1 by the second half of the year. The concept for Terminal 1’s face lift is “Tropical City”. Works will refurbish the terminal’s interior design and finishes, as well as improve passenger flow at key areas. As part of Terminal 1’s upgrading works, services and facilities offered will also be improved. The building will also be expanded to allow for the provision of new passenger facilities while expanding the retail and F&B offerings.
Changi Airport will further expand and revamp the public areas at Terminal 3 to transform the terminal into a choice shopping destination with a unique mix of shopping, dining and recreational facilities.
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Third place in the Best Airport in Asia Pacific category went to Beijing Capital Airport.
"In 2011, Beijing Capital International Airport (BCIA) ranked among the world's top three airports for the first time. To us, this achievement reflects the trust of 80 million passengers and the concerted efforts of 92 airlines at the airport, hundreds of service companies, and over 60,000 employees. We are particularly grateful to every passenger for their choice and to each employee for his or her devotion. This achievement will also inspire us to set a higher goal in order to let our passengers enjoy a safer, smoother, and more convenient, efficient, considerate and pleasant journey”, commented Mr. Zhang Guanghui, President and CEO of Beijing Capital International Airport Co., Ltd.
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Known as 'China's No.1 Gateway', Beijing Capital International Airport (BCIA), which was completed in 1958, is the only large international airport in the Asia-Pacific region to operate three terminals, three runways, and two control towers. By the end of 2011, the airport had played host to 92 airlines, with 222 destinations and 5,376 flights per week; the passenger throughput had reached 78.67 million, ranking the second in the world.p>
In recent years, BCIA has always upheld the strategic concept of 'Advance the Chinese service and develop an international hub'. In collaboration with the airlines at the airport and the service companies, it has spared no efforts to give passengers from all over the world an experience of the efficiency and appeal of Chinese service and achieved a steady rise in passenger satisfaction through scientific management, efficient operation, and sincere services.
In the future, BCIA will devote itself to the integration of culture, environmental protection, and high technology in order to make Chinese service synonymous with excellence and present an all-round impressive image of China's No.1 Gateway.
INDUSTRY RECOGNITION OF THE BEST AIRPORTS IN THE WORLD
