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For the third year in a row, Cancún Airport has been named Best Airport in Latin America - Caribbean.
“It is a huge honour for us to receive recognition as the Best Airport in Latin America for the third year running. As an airport, we have a great responsibility to our tourist destination because we are the main point of entry and departure. Therefore we are committed to providing an excellent experience for our passengers from the moment they arrive. ASUR is a company that is wholeheartedly dedicated to service excellence and continuous improvement".
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Thanks to the ASQ programme, Cancún Airport is in a position to assess and confirm the quality of the services it offers and to meet passengers’ needs more effectively. The results obtained reflect the importance that the airport places on passenger satisfaction and the innovations undertaken in our different services. The surveys demonstrate that overall satisfaction has improved during each quarter, in comparison with the previous year’s assessments.
As part of the Airport’s commitment to its passengers, we are constantly reconfiguring our infrastructure in order to make the travel experience within our facilities more comfortable, varied and efficient. We have also broadened our range of shops and restaurants to offer increased choice. In addition to these improvements, it is important to mention that the commitment to quality of the entire airport community has been a key point in allowing us to provide excellent passenger service. For this reason, the award we have won is shared with everyone who participates in this effort on a day-to-day basis.
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Second place in Latin America – Caribbean was awarded to Guayaquil Airport.
Guayaquil International Airport (GYE) is honored to have once again received the Airports Council International (ACI) – Airport Service Quality Awards (ASQ) in 2011. Since enrolling in ACI’s, ASQ Program, GYE has become very proactive in doing whatever is possible to meet our customers’ expectations and needs. The ASQ Program has allowed GYE to better understand the passengers and other airport user needs and expectations while optimizing limited resources.
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These efforts and their effectiveness have been demonstrated by the loyalty and positive feedback from our passengers and customers, shaped in the form of the awards GYE has continuously received over the years from ACI.
As GYE continues to grow, we look forward to embark on many new projects and procedural improvements to continue to offer our customers the best possible service and remain competitive in the region and the world.
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Third place in Latin America – Caribbean was awarded to San José Airport.
Commenting on this achievement, Mr. Rafael Mencia Ochoa, Chief Executive of AERIS, operator of the Juan Santamaría Airport said “ For the second consecutive year, the customers who use the Juan Santamaría Airport have honored us by placing us among the best in the world aeronautical industry. The airport’s formula for success is due to the timely and precise coordination of everyone involved and is serves as testament to the fact that only teamwork enables plans to become reality, thus benefiting Costa Rica’s development and competiveness. This award is also a challenge that will enable us have solid objectives and to continue providing quality services”.
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"Juan Santamaria airport is located in Costa Rica, the heart of America. This international airport connects the country, a country committed with ecotourism, with the main destinations of the region and the whole world. More than 3,5 million people visit the airport each year.
Since 2009, Juan Santamaria airport has been under the administration of AERIS. This company modernized the terminal in record time, and increased the surface in 14, 000 square meters with a 40% increase of the airline checking counters and a 100% increase of security and migration counters. It also opened up services for new ports and increased commercial deals thinking about high quality services for the passengers, and comfort and enjoyment of them. The airport is currently getting ready for strengthening the services we offer to our customers.
Thanks to the leadership and support of Costa Rica government together with the committed labor of AERIS, planning the growth of the airport has been started. We count with ambitious programs for the development of the infrastructure of the airport. Thus so that we can continue growing and offering a world quality service.”
INDUSTRY RECOGNITION OF THE BEST AIRPORTS IN THE WORLD
