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Seoul Incheon Airport has been named as the best airport in the world in the 25 – 40 million passenger size category for the 7th straight year. The airport has also won the top award in both the Best Airport Worldwide and Best Airport in Asia Pacific categories.
Commenting on their success, Mr. CW Lee, President & CEO, Incheon Airport said “ACI’s Airport Service Quality programme has been raising the airport service standard around the world and providing great opportunities to learn best practices among airports. Incheon airport is proud to actively participate in the Programme as Best Airport Worldwide”.
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The key element of the remarkable success of Incheon was well-concerted collaboration among a large number of airport employees which is the underpinning force behind the superb services. It also cannot be achieved without continuous support from the central government.
With the state-of-the-art airport facilities, Incheon enhances passengers' satisfaction by offering seamless connecting services. Its cutting-edge information technology allows passengers to enjoy its unique cultural experiences as benefits from fast arrival and departure services. With the introduction of culture and art programs in line with its vision of Cultureport, museums and Traditional Cultural Experience Centres are situated to offer year-round cultural performances.
At the same time, it continues to improve its comprehensive customer satisfaction strategies striving continuously to identify areas for the further improvement together with various agencies and airport business partners. Incheon Airport will continue to offer unique, differentiated services to live up to its position as Best Airport in the world.
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New Delhi Airport placed second in the 25 – 40 million passenger size category.
“IGIA has come a long way in the last five years since we took over. We have ensured that quality has become a way of life not just with DIAL employees but with all stakeholders of the IGI Airport family. We are confident that all 30,000 plus members of the IGI Airport family will continue to strive for excellence and we hope to improve our position even further in the coming years”, commented Mr. I Prabhakara Rao, CEO, Delhi International Airport (P) Limited.
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The Indira Gandhi International Airport (IGIA) is delighted to be ranked 2nd in the 25-40 MPPA category in the Airport Service Quality awards for 2011. IGI Airport has steadily improved its quality levels and ranking over the last 5 years after management was transferred to Delhi International Airport (P) Limited (DIAL). The airport has moved from an ASQ score of 3.02 in 2007, and a rank outside the top 100 to a score of 4.72 and 6th rank across all categories is no ordinary achievement.
None of this would have been possible without the active involvement of all members of the IGI Airport Family. We especially commend the efforts made by Govt of India agencies like the Customs, Immigration and the Central Industrial Security Force. Also, immense effort has also been made by all our other partners like the airlines, concessionaires, housekeeping and other support staff. We are sure that the award will also delight our stakeholders, namely, Airports Authority of India, Malaysian Airport Holdings Berhad and Fraport AG.
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Third place in the 25 – 40 million passenger size category was awarded to Mumbai Airport.
Commenting on CSIA securing the top honours, Mr. GV Sanjay Reddy, Managing Director, Mumbai International Airport Pvt. Ltd.. said: “This award is a reaffirmation of our vision to transform CSIA into one of the world’s best airports that consistently delights customers and be the pride of Mumbai. It is very gratifying to note that we received this award last year in the 15-25 mppa category and again this year in the 25-40 mppa category. This further reinforces MIAL’s efforts in improving the service quality at CSIA, which has been widely recognized by passengers, on an ongoing basis over the years”
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CSIA catered to 29.1 million passengers between April 2010 – March 2011, compared to 25.6 million passengers during the same period last year. This shows that there has been a healthy growth in passenger traffic of around 4 million passengers in just one year.
Mumbai International Airport Pvt. Ltd. (MIAL) is a joint venture between the GVK led consortium and Airports Authority of India. MIAL was awarded the mandate of modernizing, upgrading and expanding Chhatrapati Shivaji International Airport (CSIA) in May 2006. CSIA catered to 29.07 million passengers and 670,235 tonnes of cargo between April 2010 – March 2011. MIAL’s vision is to transform CSIA into one of the world’s best airports that consistently delights customers and to be the pride of Mumbai.
GVKPIL is one of India’s largest infrastructure developers with experience and expertise spanning areas such as Energy, Airports, Resources, Roads and Urban Infrastructure. As on date GVK has invested over Rs.15,000 Crores (US$ 3.3 Billion) in various projects and has on hand projects in the pipeline of over Rs.30,000 Crores (US$ 6.6 Billion).
INDUSTRY RECOGNITION OF THE BEST AIRPORTS IN THE WORLD
