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Nagoya Airport was named best airport in the world in the 5 – 15 million passenger size category.
Commenting on this achievement, the airport said “It is a great honour and privilege to be given this prestigious award, which recognizes our customer satisfaction (CS) efforts in 2011. I believe, with our sincere attitude toward customers, we have won trust and recognition of our valued customers in domestic and international markets. Everyone working at Central Japan International Airport (Centrair) has a spirit of hospitality and strives to meet and exceed customers’ expectations through collaboration within and between organizations.”
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The airport plans to continue to be an attractive airport for our customers by fostering customer-oriented attitudes and behaviours among staff members and by striving to provide better services through our day- to-day operations.
We will always listen to our customers and are committed to serving them by providing better service solutions.
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Second place in this category was awarded to Cancun Airport.
“It is a huge honour for us to receive the award for second place in our size category. As an airport, we have a great responsibility to our tourist destination because we are the main point of entry and departure. Therefore we are committed to providing an excellent experience for our passengers from the moment they arrive. ASUR is a company that is wholeheartedly dedicated to service excellence and continuous improvement".
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Thanks to the ASQ programme, Cancún Airport is in a position to assess and confirm the quality of the services it offers and to meet passengers’ needs more effectively. The results obtained reflect the importance that the airport places on passenger satisfaction and the innovations undertaken in our different services. The surveys demonstrate that overall satisfaction has improved during each quarter, in comparison with the previous year’s assessments.
As part of the Airport’s commitment to its passengers, we are constantly reconfiguring our infrastructure in order to make the travel experience within our facilities more comfortable, varied and efficient. We have also broadened our range of shops and restaurants to offer increased choice. In addition to these improvements, it is important to mention that the commitment to quality of the entire airport community has been a key point in allowing us to provide excellent passenger service. For this reason, the award we have won is shared with everyone who participates in this effort on a day-to-day basis.
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Hyderabad Airport placed third in the world in the 5 – 15 million passenger size category.
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We would like to leverage the excellent infrastructure to make the Rajiv Gandhi International Airport the regional passenger hub for South India. Also we have tremendous cargo handling infrastructure already in place which positions us to work towards making the Rajiv Gandhi International Airport the cargo hub of India. Finally I would like to put on record my appreciation to all the regulatory authorities and our business partners who worked shoulder to shoulder with our team and without whom this achievement would not be possible.”
GHIAL has always given top priority to delivering quality services to its passengers. Communication, continuous training and concentration on continuous improvements are the key strategies of service Quality at RGIA. GHIAL’s tryst with service quality started even before the airport was commissioned. The management defined strategic service intent and paved the way in preparing service blueprint for RGIA.
Well established systems and processes integrated with all stakeholders systems have enabled us to achieve our common goal - passenger delight. The airport was enrolled in the ASQ Programme as soon as was commissioned in order to understand customer satisfaction levels & expectations in order to serve them better and has been using ASQ as a base tool in improving service quality.
Further, in our journey towards excellence, GHIAL quality movement paced with the implementation of the GMR Business Excellence Model to focus on nurturing a quality and customer focused mindset within the organization.
INDUSTRY RECOGNITION OF THE BEST AIRPORTS IN THE WORLD
