The ASQ award for Best Improvement in Europe went to Palma de Mallorca Airport.
“We are very thankful to ACI (Airports Council International) and proud of receiving such an important Award as the Best Improvement at an airport in Europe. This award has been achieved thanks to the efforts of all our airport community of more than 400 dedicated companies and up to 11.000 employees, focused on the continuous improvement of the quality of the service rendered. This award will encourage us to step forward, even more, in achieving high quality performance levels in all services to the passengers”, commented Mr. José Antonio Álvarez, Airport Managing Director.
Palma de Mallorca Airport is Spain´s leading facility in terms of passengers travelling for tourism, and third in total passenger traffic, after Madrid and Barcelona. Located just 8 km from the city of Palma de Mallorca, it is one most important airport of the Mediterranean coast. The airport reached a total of 22,7 million passengers in 2011.
The summer period has always been busiest period at the airport, but thanks to the addition of an express hub operation, the Airport has been able to improve its seasonality. The most important links are, apart from main domestic destinations as Madrid and Barcelona, European destinations such as Dusseldorf and Manchester.
In 2011 Palma de Mallorca Airport received an award by the Chamber of Commerce for its role as one of the driving forces of the island´s economy and for its historical commitment and contribution to society, as evidenced by the 11.000 jobs related to the airport’s activity and more than 400 companies which operate on it.
The airport recently opened its new Module C (Hub dedicated boarding area) commercial area, that practically tripled the surface area dedicated to retail and restaurant services, thereby responding to the needs of the most demanding customers.
Currently the arrivals hall and baggage claim area is been refurbished in order to increase the passenger’s comfort and improve the retail. The airport is continuously focusing and monitoring procedures to improve the services’s quality performance to better serve the needs of today’s passengers.
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